Shipping policy

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Shipping Policy

Fast and transparent delivery across Europe and beyond

Delivery Times by Destination

Indicative delivery times in business days by zone and shipping method (Standard / Express). Small orders may have additional preparation time.

Shipping Method
Est. Delivery
Destinations
Standard (≤ 2 kg) Postal service
4 days
Denmark, Austria, Latvia, Lithuania, Estonia
Standard (≤ 2 kg) Postal service
5 days
Czech Rep., Slovakia, Spain, Romania, Netherlands, Belgium, Poland, Italy, Hungary, Germany, Sweden
Standard (≤ 2 kg) Postal service
6 days
Bulgaria, Croatia, France, Greece, Finland, Ireland
Standard (≤ 2 kg) Postal service
7 days
United Kingdom
Standard (≤ 2 kg) Postal service
8 days
Portugal, Switzerland
Standard (≤ 2 kg) Postal service
12 days
United States
Standard (≥ 2 kg) EU (DPD)
5 days
Poland, Hungary, Czech Rep., Latvia, Lithuania, Estonia, Denmark, Netherlands, Slovakia, Sweden, Belgium, Austria, Croatia, Italy, Finland, Ireland, France
Standard (≥ 2 kg) EU (DPD)
6 days
Germany, Spain, Portugal, Romania, Bulgaria, Greece
Standard (≥ 2 kg) Non-EU (DHL Economy)
5-6 days
United Kingdom (5d), Switzerland (6d)
Express DHL Express
2 days
France, Germany, Spain, Italy, United Kingdom, Switzerland, Belgium, Netherlands, and most of Europe
Express DHL Express
3 days
United States

💡 Note for non-EU deliveries: (ex. United Kingdom, Switzerland, United States), customs duties and import taxes may apply upon receipt and remain the recipient's responsibility.

🚚 Free Shipping

From 50€ everywhere in Europe

Automatic calculation at checkout

Returns & Refunds

Returns under conditions

Due to the nature of cosmetic products, we accept returns only for:

  • Defective or damaged products upon receipt
  • Our error in the order

Procedure: Contact us within 7 days at info@heorikbeauty.com with photo of the issue. We will contact you within 7 business days.

⚠️ Important: Opened or used products for other reasons are not accepted. Refund processing time: 5-10 business days.

Important Information

Customs & Duties

Customs fees may apply outside EU (UK, Switzerland, USA). These fees are the recipient's responsibility.

Preparation Times

1-2 business days + carrier time. Orders placed after 2pm processed next day.

Contact

info@heorikbeauty.com
Response within 24 business hours